Running a hotel is a demanding venture that requires you to invest a lot of energy and become a Jack-of-all-trades sort of multitasker that can handle complaints and strike big …
by Dominic Toreto Customer-centricity – or guest-centricity – should be one of the major concerns of managers in the hospitality industry. In fact, in my experience, when interviewing or engaging with hotels directors …
by Dominic Toreto According to BVA BDRC, nearly 40% of consumers polled plan to book an accommodation, whether a hotel or vacation rental, within the next three months. In addition, providing clear communication …
by Dominic Toreto Pending the opening of borders and therefore of international tourism, the decompartmentalization of regions and the gradual reopening of businesses planned for June 2020 are the two bases on which …
by Dominic Toreto Having great leadership is always important to build team engagement, but it plays an even bigger role during a crisis. This may sound straightforward, but especially when you are navigating …
by Dominic Toreto The global coronavirus pandemic will likely change aspects of the hospitality business forever. Travelling (especially routine business travel) has always presented challenges to staying healthy – one reason business travelers tend …
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