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Running a hotel is a demanding venture that requires you to invest a lot of energy and become a Jack-of-all-trades sort of multitasker that can handle complaints and strike big …

Customer-centricity – or guest-centricity – should be one of the major concerns of managers in the hospitality industry. In fact, in my experience, when interviewing or engaging with hotels directors …

According to BVA BDRC, nearly 40% of consumers polled plan to book an accommodation, whether a hotel or vacation rental, within the next three months. In addition, providing clear communication …

Pending the opening of borders and therefore of international tourism, the decompartmentalization of regions and the gradual reopening of businesses planned for June 2020 are the two bases on which …

Having great leadership is always important to build team engagement, but it plays an even bigger role during a crisis. This may sound straightforward, but especially when you are navigating …

The global coronavirus pandemic will likely change aspects of the hospitality business forever. Travelling (especially routine business travel) has always presented challenges to staying healthy – one reason business travelers tend …

As the competition stiffens in your industry, you want to do everything you can to ensure that you win over more customers to your company while retaining the ones you …