Mooseoom

position details

Visitor Experience Manager

London

Full time

You will bring a range of experience having managed large customer service or events teams. You will have outstanding operations management expertise, and a proven understanding of what it takes to manage and motivate a large team of people to deliver an excellent customer experience. You will be highly organised, clear thinking and able to balance multiple demands from a diverse range of stakeholders. An experienced people manager with a track record of creating and fostering a high-performance culture, you will be comfortable working collaboratively with colleagues across Tate’s visitor facing teams to deliver a seamless visitor experience.

Qualifications:
  • A strong desire to work with the public.
  • Ability to work productively as part of a diverse team of staff, volunteers and interns.
  • Strong verbal and written communication skills; personable; and energetic.
  • Computer proficiency (Word, Excel, use of an e-mail system, etc.)
  • Responsible and reliable; ability to be at work regularly and on-time.
  • Must be at least 18 years old; candidate should have a minimum of a high school diploma.
Requirements
  • Proactively greet, assist, and engage Park visitors, in a professional and inviting manner.
  • Help to maintain a safe, clean and welcoming Center: includes properly securing the Center each evening, reporting all safety issues to the appropriate personnel, monitoring proper use of Center throughout your shift, and participating in regular light cleaning.
  • Handle retail sales: includes maintaining inventory, conducting monetary and credit card transactions, and generating sales reports as needed.
  • Respond to visitor inquiries via the phone, in person, and e-mail as needed
  • Secure cash donations at end of the night.

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