Full Time
9 am - 5 pm
This position interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excellent communication abilities and data entry skills are essential for candidates. Some companies require an associate or bachelor’s degree or several years of relevant experience.
Careers in this category may also have the title of Customer service specialist, customer service agent or client services representative.
While some Customer Service Agents will work with customers face to face, others, such as Contact Centre employees, will primarily liaise with customers over the phone. For those in specialist organisations, such as working on an IT helpdesk, email and other online tools will often be used as the main form of communication. Most roles will require a combination of these communication methods, so being confident and having excellent communication skills is vitally important.
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