February 22, 2019 Successful customer experience management As the competition stiffens in your industry, you want to … Read full post
February 21, 2019 Hotels can stay healthier with technology The global coronavirus pandemic will likely change aspects of the … Read full post
February 20, 2019 How to manage hotel staff Having great leadership is always important to build team engagement, … Read full post
February 19, 2019 Prepare to relaunch your hotel Pending the opening of borders and therefore of international tourism, … Read full post
February 18, 2019 Initial signs of travel industry According to BVA BDRC, nearly 40% of consumers polled plan … Read full post
February 17, 2019 The path towards customer-centricity Customer-centricity – or guest-centricity – should be one of the … Read full post